Question 1

What is zTiles?

Accepted Answer

zTiles is internet mapping software. It searches the internet and finds all relevant videos of an event and organizes it into a map with cursors.

Question 2

What is a cursor?

Accepted Answer

Cursors are just videos with their associated camera trajectories.

Question 3

How does zTiles work?

Accepted Answer

zTiles is powered by a team of custom built agents that search, organize, and map content from all over the internet to provide the most complete picture of whatever it is you want to see.

Question 4

What is the right plan for me?

Accepted Answer

Start on Free if you just want to try it. You get 25 Z-Credits a month, up to 3 maps, limited public maps, and limited blip cursors. Explore is included once you sign in.

Blip ($5 CAD/mo) is the everyday paid plan: 300 Z-Credits a month, unlimited blip cursors and maps, no ads, full public map access, proximity audio, and some advanced cursor access.

Advanced ($20 CAD/mo) is for heavier use: 1,500 Z-Credits a month, unlimited advanced cursors, better proximity audio, and early access to new features.

Police is for law enforcement. Talk to sales. It builds on Advanced with investigative extras, priority support, and custom credit limits.

Question 5

What are my payment options?

Accepted Answer

Subscriptions are billed monthly or annually through Stripe Checkout. Annual billing saves about 17% compared to paying month-to-month. We accept major credit and debit cards via Stripe. All listed prices are in Canadian dollars (CAD).

Question 6

Can I cancel anytime?

Accepted Answer

Yes. You can cancel from Settings → Billing at any time. You keep access through the end of your current billing period, whether you pay monthly or annually.

Question 7

What's the difference between Blip and Advanced?

Accepted Answer

Blip is built for everyday exploration: unlimited blip cursors, unlimited maps, no ads, full public map access, standard proximity audio, and generous access to advanced cursors (300 Z-Credits per month). Advanced adds everything in Blip with unlimited advanced cursors, enhanced proximity audio, 1,500 monthly Z-Credits, and early access to new features.

Question 8

What does the Police plan include?

Accepted Answer

The Police plan includes everything in Advanced plus custom Z-Credit limits, priority support, unblurred faces and license plates for authorized investigative use, and SLA guarantees. Pricing and onboarding are handled through sales-use Contact Sales on the pricing page.

Question 9

What are credits and how are they charged?

Accepted Answer

zTiles uses one meter: Z-Credits. They power discovery missions and map exploration-each action spends credits based on the work involved. Your plan includes a monthly grant (25 on Free, 300 on Blip, 1,500 on Advanced). You can also buy Z-Credit packs anytime from the pricing page.

Question 10

Do unused Z-Credits carry over?

Accepted Answer

Yes. Unused Z-Credits from your subscription roll over to the next month. We may apply spending limits to protect system stability and prevent abuse.

Question 11

Why does the platform payout in Z-Credits and not CAD or USD?

Accepted Answer

The platform will eventually payout in more currencies, but preference is given to Z-Credits because not everyone has a bank account. A user might be 12 years old or live outside the system but should still be able to make money online.

Question 12

How much are Z-Credits worth?

Accepted Answer

Z-Credits trade at market rates between buyers and sellers. Contributors who earn credits can exchange them for Monero and cash out locally; purchasers buy packs to fund discovery and exploration on the platform.

Question 13

When do I get Z-Credits?

Accepted Answer

Your monthly Z-Credit grant is added at the start of each billing cycle based on your plan. Additional credits are available through one-time packs on the pricing page, and you may earn credits through eligible promotions or contributor programs when available.

Question 14

What are the map limits and public map access rules?

Accepted Answer

Free: up to 3 maps, limited blip cursors, and only some public maps. Blip, Advanced, and Police: unlimited blip cursors, unlimited maps, and all public maps.

Question 15

What are Blip vs Advanced Cursors?

Accepted Answer

Blip Cursors show basic location and timestamp data. Advanced Cursors add orientation (heading) and altitude for richer positioning on the map. Blip includes generous but limited access to advanced cursors; Advanced includes unlimited access.

Question 16

What is proximity audio?

Accepted Answer

As you move near a cursor on the map, proximity audio plays the ambient sound from that footage-environmental noise, conversations, and other audio captured at the location. Blip includes standard proximity audio; Advanced upgrades quality and range for a more immersive experience. In the expanded mini-timeline you can mute individual cursors while proximity audio is on.

Question 17

Can I delete my account and data?

Accepted Answer

Yes. You can delete your account from Settings. Deletion is permanent and removes your account data from our systems.

Question 18

Where can I find my invoices?

Accepted Answer

Invoices and receipts are available in Settings → Billing → Billing History. You can download them for your records.

Question 19

How does zTiles use my data?

Accepted Answer

We use your account data, maps, and usage information to run the service-authentication, saving your work, and powering discovery features. We do not sell your personal data. Access to production systems is restricted, and we follow industry-standard security practices.

Question 20

What about privacy concerns?

Accepted Answer

We automatically blur faces and license plates in public clips. Voices and street names are not blurred-these clips are often available uncensored elsewhere online, but we still draw a line to protect bystanders where we can. zTiles is for exploring the world spatially, not for targeting or harming individuals. If you believe content should be removed or further obscured, contact us and we will review it promptly.

Question 21

Are faces and license plates censored?

Accepted Answer

Yes. Faces and license plates are automatically blurred in public clips to protect privacy. The Police plan provides unblurred access for authorized law enforcement investigations.

Question 22

Where can I ask more questions?

Accepted Answer

For Police plan pricing and enterprise onboarding, use Contact Sales on the pricing page. For general support, visit our contact page. Product guides live in the docs; this FAQ covers common billing and feature questions.

Frequently Asked Questions

About zTiles

What is zTiles?

What is a cursor?

How does zTiles work?

Pricing & Plans

What is the right plan for me?

What are my payment options?

Can I cancel anytime?

What's the difference between Blip and Advanced?

What does the Police plan include?

Credits & Usage

What are credits and how are they charged?

Do unused Z-Credits carry over?

Why does the platform payout in Z-Credits and not CAD or USD?

How much are Z-Credits worth?

When do I get Z-Credits?

Maps & Features

What are the map limits and public map access rules?

What are Blip vs Advanced Cursors?

What is proximity audio?

Account & Billing

Can I delete my account and data?

Where can I find my invoices?

Privacy & Security

How does zTiles use my data?

What about privacy concerns?

Are faces and license plates censored?

Help & Support

Where can I ask more questions?

Still Need Help?

Frequently Asked Questions

About zTiles

What is zTiles?

What is a cursor?

How does zTiles work?

Pricing & Plans

What is the right plan for me?

What are my payment options?

Can I cancel anytime?

What's the difference between Blip and Advanced?

What does the Police plan include?

Credits & Usage

What are credits and how are they charged?

Do unused Z-Credits carry over?

Why does the platform payout in Z-Credits and not CAD or USD?

How much are Z-Credits worth?

When do I get Z-Credits?

Maps & Features

What are the map limits and public map access rules?

What are Blip vs Advanced Cursors?

What is proximity audio?

Account & Billing

Can I delete my account and data?

Where can I find my invoices?

Privacy & Security

How does zTiles use my data?

What about privacy concerns?

Are faces and license plates censored?

Help & Support

Where can I ask more questions?

Still Need Help?